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These Terms & Conditions govern how you access and use decklucky — covering your account, transactions, and the rights available to you under this agreement. Availability depends on local law and is limited to eligible regions; read through each section so you know exactly where you stand before you proceed.
By creating an account on decklucky, you confirm that you have read, understood, and agreed to these Terms & Conditions in full. This agreement applies from the moment your account registration is completed and remains in effect for as long as your account exists. We may update these Terms & Conditions when regulatory requirements or operational conditions change. When that happens, the revised version is published on this page, and continued use of the platform after the update date constitutes acceptance of the new terms. If you disagree with any revision, the appropriate step is to stop using the platform and contact support to close your account. Transactions processed through GCash, Maya, and Bank Transfer are subject to both this agreement and the terms of the payment provider you choose. We do not override or alter the payment provider's own conditions — your GCash or Maya account terms remain in full force alongside ours. Where a conflict exists between these Terms & Conditions and a separate policy page (such as our privacy or cookie notice), the more specific document applies to that subject matter. Access to decklucky is available only where local law permits, and it is your responsibility to verify that use is lawful in your location before proceeding.
GCash top-ups are processed under this agreement and your GCash account's own terms simultaneously.
Maya transfers follow the same dual-terms structure — decklucky's rules apply to your account; Maya's rules apply to the transfer itself.
Bank Transfer deposits are recorded in your account wallet once confirmed by the receiving bank, in line with these Terms.
Coins. ph payments are accepted where available and governed by the same dual-terms structure described above.
Understanding the exact boundary of this agreement prevents confusion when an issue arises. The table below draws clear lines between what falls inside this policy, what sits with a third-party provider, and what is governed separately.
Creating, verifying, suspending, or closing your decklucky account is fully covered by these Terms & Conditions. Any decision we make about account status is made according to the rules set out here.
Deposits and withdrawals processed through GCash, Maya, or Bank Transfer fall under this agreement for the account side. The payment provider's own policies govern the transfer side independently.
Game content, odds displays, and published materials on decklucky are subject to these Terms. We do not warrant the accuracy of third-party data feeds displayed alongside our content.
External links, payment gateways, and studio platforms — including game providers whose titles appear in our lobby — operate under their own terms and are outside the scope of this agreement.
These Terms & Conditions are not only obligations — they also define the practical steps you can take regarding your account at any time. You have the right to request a copy of the transaction records held under your account; the process for doing this starts in the account dashboard after login. If your account details are inaccurate — name spelling, contact number, or registered e-wallet — you can flag this through the support channel and we will verify and correct it using the documentation you provide. Raising a formal question about a policy decision is done by writing to our support team with the specific transaction or account reference involved. We will acknowledge the query and provide a written response. Where a dispute remains unresolved, the escalation path is noted in the support section of this page. Requests to close an account are handled by support and completed once any pending transaction is settled. No account is held open against your stated preference.
Transaction history and account activity are accessible in your account dashboard after login. For a formal copy of records, contact support with your account reference.
Submit a correction request through the support channel. We verify the change against the documentation you provide before updating your account.
Write to support citing the specific account event or policy clause you are questioning. A written reply will follow once we have reviewed the details.
Account closure requests are handled through support. We process the closure after all pending transactions are settled — no account stays open against your request.
If a clause in this agreement is unclear, or if you need to raise a policy concern related to your account or a transaction, the paths below are the direct routes to our team. Have your account reference ready when you write so we can locate your records without delay.
Open the chat widget from any page while logged in to ask about a specific term or account condition. Cite the clause or transaction reference for a faster response.
For written policy queries or formal correction requests, send an email to our support address from the contact page. We respond in writing with a trackable reference number.
Your current account status, transaction records, and the active version of these Terms & Conditions are all accessible after login — check there first before raising a support ticket.
We maintain this policy with four core practices that you can verify through your account settings and through written requests to our support team. Each practice is described below with the route you use to act on it.
Account data you provide during registration — including the e-wallet details linked to GCash or Maya — is stored only for the purposes described in this agreement and our separate privacy notice. We do not sell account data to third parties.
We use session cookies to keep you logged in and functional cookies to remember account preferences. The cookie settings page, accessible from the site footer, lets you review and adjust which categories are active.
Access to your account is protected by the credentials you set at registration. If you suspect unauthorized access, contact support immediately using live chat or email — do not wait, as we can place a temporary hold while the query is investigated.
We retain transaction records for the period required by applicable law. To request a policy change or correction to your records, email support with your account reference; we confirm receipt and provide a written outcome.
The questions below cover what Philippines users ask most often about this agreement — account rights, data, transactions, and how to raise a concern.
Yes, for the account side of the transaction — what happens inside your decklucky wallet. The payment provider side (the actual GCash or Maya transfer) is governed by their own terms separately. Both sets of terms apply at the same time.
The current version of these Terms & Conditions is published on this page with the effective date noted at the top. We do not notify by email for every minor update, so checking this page periodically is the reliable way to stay current.
Yes. Log in to your account dashboard to view activity records directly. For a formal copy suitable for dispute resolution, contact support by email with your account reference — we will prepare and send a written record.
If you do not accept a revised version of these Terms & Conditions, stop using the platform and contact support to close your account. Continued use after the update date is treated as acceptance of the new terms.
Access depends on local law and is available only in eligible regions where use is permitted. It is your responsibility to confirm that accessing the platform is lawful in your location before creating or using an account.
Write to our support team by email or live chat, citing the specific account event, transaction reference, or policy clause involved. We acknowledge the query in writing and provide a response once the account records are reviewed.